support
Need a hand? Here are the common questions, plus a quiet way to reach us.
Frequently Asked Questions
How do I restore my purchase on a new device?
Open Closer, go to Settings, and tap "Restore Purchases." Make sure you're signed in with the same Apple ID you used for the original purchase.
How do I cancel my subscription?
Subscriptions are managed through the App Store. Go to Settings on your iPhone or iPad, tap your name, then Subscriptions, and find Closer to modify or cancel.
Can I change the app language?
Yes. Go to Settings within the app and tap the Language option to switch between English and Spanish. The change takes effect immediately.
What's included in Closer Pro?
Closer Pro unlocks all card packs across every level, paired premium activities, saved reveals and relationship memories, weekly couple recaps, and shared Pro access for an active couple. Free users can enjoy select packs and the core daily paired ritual.
Is my data private?
Single-player progress and preferences are stored locally on your device. Paired features use secure backend storage for shared answers, notes, memories, subscriptions, notifications, and recaps, and Closer uses limited product analytics that are not used for advertising. Read our full Privacy Policy for details.
The app isn't working correctly. What should I do?
Try force-closing and reopening the app. If the issue persists, make sure you're running the latest version from the App Store. If it still doesn't work, contact us using the email below.
Contact Us
Can't find what you're looking for? We'd love to hear from you.